Using Duo Security with Citrix
Duo Security provides three methods of two-factor authentication when logging in remotely:
• Duo Push
• Call Me
• Passcode
The most seamless method is Duo Push, followed by Call Me, then lastly Passcode. Below you’ll see the login process for each of these methods.
Duo Push
1) Go to https://hmalogin.com, enter your login credentials, then click log on
2) When the authentication method box opens, click on Send Me a Push. *
*App notifications must be enabled in your phone’s settings to receive prompts.
3. Check your smart phone for a Duo Mobile login request notification. Tap the notification to open and approve the request.
Call Me
1) Go to https://hmalogin.com, enter your login credentials, then click log on.
2) When the authentication method box opens, click on Call Me.
You will see a blue bar with status of call at the bottom of Duo prompt window
3) Check your smart phone for a phone call from (629) 255-3939 and answer the call.
You will hear a system generated message that begins with “this call is for HMA two- factor authentication”. Simply press # to approve the authentication and hang up.
Enter a Passcode
1) Go to https://hmalogin.com, enter your login credentials, then click log on.
2) When the authentication method box opens, click on Enter a Passcode, then immediately click on Text me new codes.
3. Once you see “Successfully sent codes” in the blue bar, check your smart phone for a text message with a 7-digit code and enter it in the Duo prompt on your computer before clicking on Log In.